Shipping policy
Ordering & dispatch
We post orders every day at 1pm, Monday to Saturday. Order before 1pm and your parcel leaves us the same day; order after 1pm, or on a Sunday, and it goes out with the next day's post.
You'll receive an email confirming your order, and another as soon as it has been dispatched. During launches and busy sale periods dispatch can occasionally take an extra day.
UK delivery
Standard delivery is free on every UK order.
|
Service |
Cost |
Estimated arrival |
|---|---|---|
|
Standard delivery |
Free |
3–5 working days |
|
Next working day |
£4.99 |
Next working day after dispatch |
Working days are Monday to Friday, excluding UK bank holidays. For next working day delivery, order before 1pm; an order placed on a Saturday is delivered on Monday.
Delivery outside the UK
We currently deliver within the United Kingdom only. If you're outside the UK and would love to get your glow on, sign up to our newsletter — you'll be the first to know when we start shipping further afield.
Tracking your order
Every order is sent with tracked delivery. As soon as your parcel is dispatched, we'll email you a tracking link so you can follow it to your door. Tracking can take up to 24 hours to show its first update after dispatch — if the link looks empty at first, check back a little later. Can't find the email? Check your junk folder, or get in touch and we'll resend it.
Delays, lost or damaged parcels
If your order is running late, check your tracking link first — parcels occasionally take a day or two longer than estimated, especially around bank holidays and busy sale periods. If it hasn't arrived within 7 working days of dispatch, contact us and we'll chase it with the courier and put it right with a replacement or a refund.
If your order arrives damaged, send us a photo of the parcel and its contents within 48 hours of delivery and we'll arrange a replacement or refund straight away.
Please double-check your delivery address at checkout — we can't redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incomplete or incorrect, we'll happily resend it, though we may ask you to cover the re-delivery postage.
Nothing in this policy affects your statutory rights.